CLIENT CONTACT

• Establish scope & compatibility
• Submit proposal for client's acceptance, commitment

CLIENT COACHING

• On-site assessment
  of client's environment
• Reformulate client's market vision
• Coordination of
  implementation strategies
• Continued management 
  coaching & feedback
• Generate customized solution to improve profit centers
• Continued coaching, 
  to reinforce new behavior

STAGES OF APPROACH

Dr. Hackett may act as....

• student- study relationship of existing system to vision
• mirror- reflect actual environment, identify available resources
• headlight- illuminate plan and strategy to achieve vision
• barking dog- motivate to achieve benchmarks
• coach- reinforce managed system growth
• advisor- interpret business road conditions and signs